The following General Terms and Conditions of Sale govern the offer and sale of products on our website www.arritastudio.com (the “Website”).
Any inquiries should be addressed to our Customer Care service. For further assistance, please go to our Customer Care area, where you will find information on orders, shipping, refunds and returning products purchased on the Website.
For any other legal information, please visit the following sections of the Website: General Terms and Conditions of Use, Privacy Policy and Return Policy.

1. Our Business Policy

   1. The Vendor offers products for sale on the Website and its e-commerce business services exclusively to adult users of the Website who are at least eighteen (18) years of age (the “Users” or “you”) for personal use and not for resale.
   2. The Vendor reserves the right not to process orders for any or no reason, including without limitation orders that do not comply with the Vendor’s business policies, such as orders for which there are reports or suspicion of fraudulent or illegal activity. In such cases, the order will be considered null and void, and the Vendor will inform the User in writing that the order will not be filled.
   3. These General Terms and Conditions of Sale regulate only the offer, transmission and acceptance of orders relating to products on the Website between the User(s) and the Vendor.
   4. The General Terms and Conditions of Sale do not apply to the provision of services or the sale of products by third parties whose links, banners or other hypertext connections are posted on the Website. Before placing orders and/or purchasing products and/or services from third parties, we recommend that you review their respective terms and conditions and other applicable policies. Under no circumstances shall the Vendor be deemed liable for services supplied by third parties or for e-commerce transactions entered into by the Users with third parties.

2. Placing of Orders

   1. To purchase one or more products on the Website, you must fill out the online order form and send it electronically to the Vendor, following the applicable instructions. After this, you will receive an email from the Vendor acknowledging receipt of your order.
   2. Before completing the purchase of your products, we ask that you carefully read these General Terms and Conditions of Sale in full and the Return Policy. We also suggest that you print a copy using the print option and keep it for your records.
      Before completing your purchase, on the order confirmation page, we will provide you with:
      • a link to these General Terms and Conditions of Sale and the Return Policy;
      • a summary of the main characteristics of each product ordered and an itemized list of each product’s unit price (including all applicable fees and taxes);
      • the total amount to be paid and the applicable terms of payment;
      • available payment methods;
      • shipping methods, name of carrier, mode of transportation, place of delivery and shipping and delivery costs (including any additional fees you may be charged if you choose expedited shipping or shipping different from standard shipping);
      • any additional charges payable to a third party which amount cannot be determined by the Vendor (such as customs duties);
      • the currency in which amounts are expressed;
      • the estimated delivery date of the products; and
      • our return policy (including any costs associated with the return of products).
   3. When you proceed with submitting the order form, you are obligated to pay the price indicated therein as set forth in Section 4.2. Before submitting the order form, you will be asked to identify and correct any possible input errors.
   4. The order shall be deemed completed when the Vendor receives your order form electronically, the order information has been verified as correct and the Vendor accepts the order by sending an electronic purchase order receipt containing the General Terms and Conditions of Sale, a summary of the Return Policy, and all the information contained in the summary of commercial and contractual conditions displayed before submitting the order. The Vendor shall not be bound to supply any products which may have been part of your order until the order of such products has been confirmed in the shipment confirmation email.
   5. You may access your order form in the “My Orders” section. The information contained in the order form will be kept in our system only for the time required to process your order and as otherwise required by applicable law.
   6. Orders are processed in the order they are received. The Vendor may not process orders that are incomplete or incorrect, or if the products are no longer available. In this event, we shall inform you via email that the Vendor has not processed your purchase order, specifying the reasons thereof. If the products displayed on www.arritastudio.com are no longer available or for sale at the time your order is received, then the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day you submit your order to the Vendor.
      The Vendor reserves the right not to process orders in the cases outlined in sub-section 1.2.
   7. By submitting an order form, you unconditionally accept the provisions of these General Terms and Conditions of Sale, as well as the other Website policies, including the General Terms and Conditions of Use, Privacy Policy and Return Policy. Should you not agree with certain provisions of these General Terms and Conditions of Sale or any other Website policies, please do not submit your order form for the purchase of products on the Website.

3. Products and Prices

   1. The Website exclusively sells ArritaStudio branded products purchased directly by the Vendor from the fashion house and/or authorized manufacturers.
      The Vendor reserves the right to modify or discontinue any product offered for sale on the Website at any time without notice.
   2. The main characteristics of the products are shown on each product page on the Website. The images and colors of the products offered for sale on the Website are shown for information purposes only and may not correspond exactly to the actual appearance, size and color of the garments, due to among other things the settings of your Internet browser or monitor used.
   3. Prices are subject to change. Please check the final price before sending your order form. The prices for the products shall be as quoted on the Website from time to time, except where there is an apparent error. In the event of a recognizable error payment, the Vendor will reject the order and contact the user to offer them the opportunity to purchase the product(s) at the correct price or to cancel the order. If we are unable to contact you, the order will be treated as canceled. Prices do not include sales taxes, which will be added at checkout. The amount of sales tax charged on your order will depend upon various factors, including type of item purchased, sales price and destination of the shipment and applicable law. Sales tax regulations may change between the time you place an order and the time of credit card charge authorization and this may affect the calculation of sales taxes. The amount appearing on your payment page of the cart may differ from the sales taxes ultimately charged as indicated in the invoice you will receive with the shipping confirmation email.
   4. The Vendor will not accept orders from countries not listed on the Website.
   5. Payment of the price of the products, shipping and delivery costs must be made using one of the methods indicated on the order form. Shipping and delivery costs are non-refundable.
   6. If paying by credit/debit card, your credit card information, such as credit card number and expiration date, will be sent via an encrypted protocol to the banks which provide remote electronic payment services to the Vendor. Except as provided in the Vendor’s Privacy Policy, these details will not be used by the Vendor except for processing your purchase order, issuing refunds in the event any products are returned, or for reporting cases of fraud on the Website to the competent authorities. The price of the products, shipping and delivery costs and applicable sales taxes indicated on the order form will be charged to your account when the Vendor is ready to ship the products.

4. Shipping and Delivery

   Once your order is shipped, we will email you a shipping confirmation with a tracking number to enable you to track your package at all times. For information about product shipping and delivery procedures, please visit the Customer Care area. Please read the Customer Care section carefully, as the information provided therein is an integral part of these General Terms and Conditions of Sale and, therefore, you will be deemed to have read and accepted them when you submit your order.

   Delivery dates indicated in any order form or order confirmation are estimates only and shall not be deemed a representation by the Vendor. The Vendor will not be liable for failure to ship or deliver the products as estimated, and you will not be entitled to any refunds or cancellation of orders as a result of delayed shipment.
   You bear all risks of loss and damage to the products from the time the same have cleared our fulfillment house. Title to the products passes to you upon acceptance of shipment by a common carrier.

5. Customer Care

   If you have any questions, please contact our Customer Care before placing your order. For more information, please visit the Customer Care area.

6. Return Policy

   Please click here for details of our Return Policy, which is part of these Terms and Conditions of Sale.

8. Limitation on Liability

   THE VENDOR MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED IN THE WEBSITE NOR AS TO THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE VENDOR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON THE ORDER CONFIRMATION. THE VENDOR WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE PRODUCTS, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES OR ANY LOSS OF PROFIT, REVENUE, OPPORTUNITY OR DATA. NOTHING IN THE FOREGOING DISCLAIMER OF LIABILITY LANGUAGE SHALL SERVE TO DENY ANY CONSUMER, THAT IS A RESIDENT OF NEW JERSEY, (I) THE RIGHT TO BRING A PRODUCT LIABILITY CLAIM UNDER THE NEW JERSEY PRODUCT LIABILITY ACT, N.J.S.A. 2A:58C-1, (II) THE ABILITY TO SEEK PUNITIVE DAMAGES OR (III) THE ABILITY TO SEEK CONSEQUENTIAL DAMAGES IN INSTANCES OF INJURY TO THE PERSON IN THE CASE OF CONSUMER GOODS.
   NOTWITHSTANDING THE FOREGOING, IN THE EVENT THAT THE VENDOR IS FOUND LIABLE IN RESPECT OF ANY LOSS, DAMAGE OR CAUSE OF ACTION (WHETHER CONTRACTUAL, EXTRA-CONTRACTUAL OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH ANY PRODUCT, THE VENDOR’S LIABILITY SHALL BE STRICTLY LIMITED TO THE SALE PRICE OF THAT PRODUCT.
   CERTAIN STATE LAWS SIMILARLY DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

9. Privacy Policy

   1. You will find information on how we process your personal data in our Privacy Policy.
   2. If you haven’t already done so, please also read our General Terms and Conditions of Use since they contain important information on the security systems used by the Vendor.
   3. For further information on our Privacy Policy, you can contact our Customer Care, by selecting “Privacy”, or send a request to the Vendor’s office (Arrita Studio, Santa Croce, 1320, 30135 Venezia VE, Italy).

10. Force Majeure

    The Vendor shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.

11. Errors and Inaccuracies

    Our goal is to provide complete, accurate, and up-to-date information on the Website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. The Website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and you have received the email confirming receipt of the order, and to change or update information at any time without prior notice.

12. Governing Law and Dispute Resolution

    These terms are governed by New York law. All legal proceedings arising out of or in connection with these General Terms and Conditions of Sale shall be brought solely in the City of New York, State of New York. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any purchase or sale hereunder.

13. Amendments and Updates

    The Vendor may amend or update all or any part of the Website policies including these General Terms and Conditions of Sale at any time in its sole discretion. Any amendments or updates to the General Terms and Conditions of Sale shall be effective upon publication in their respective sections of the Website. Please access the General Terms and Conditions of Sale on the Website regularly in order to check whether the General Terms and Conditions of Sale have been updated. If any provision of any part of these General Terms and Conditions of Sale shall be deemed invalid, void or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining General Terms and Conditions of Sale.

You have the right to return products purchased on www.arritastudio.com (the “Website”) by notifying within twenty (20) days from the day you receive the products.

Once you have exercised your right of return in accordance with the procedures set forth below, the products to be returned must be handed over to the courier in one single shipment within twenty (20) days of from the day you receive the products.

1. Return Conditions

   The Vendor only accepts returns of merchandise within the time frames set forth above, and will reimburse the purchase price of the products (minus shipping fees, as applicable) only if the following conditions have been met:

   1. The products have not been used, worn or washed and are in the same conditions in which they were received and, in any case, must be compliant with the requirements detailed in the section on Compliance Checks below;
   2. The identification tag (with the disposable seal) and labels are still attached to the products;
   3. The products are returned in their original packaging; and
   4. The products are not damaged.

   You cannot return customized or personalized products, or sealed items that were opened after delivery and that cannot be returned due to health or hygiene reasons (e.g., cosmetics). Final sales items, swimwear, undergarments, and jewelry cannot be returned.

2. Return Procedures

   You can inform the Vendor of your intention to return merchandise by completing and submitting the Return Form to the Vendor through the Customer Care area of the Website. The Vendor will send you an email confirming that they have received the completed Return Form.

   The Vendor recommends that you use UPS (www.ups.com) for returning products, as packages sent by UPS are trackable. If you use UPS and the pre-printed label – which includes the return address – provided within the original shipment, you will not be required pay the return shipment costs upfront. The Vendor will pay the courier on your behalf and will deduct from your refund a fee according to Section 3. You should contact UPS to schedule your return shipment.

   If you prefer to send the returned merchandise with a courier of your choice other than UPS, you may do so at your expense and at your own risk.

    

3. Compliance Checks

   Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
   For example, we may make a reduction in the following circumstances:

   • the product(s) have been used, worn, damaged or washed;
   • the identification tag with the disposable seal is not attached to the product(s) or has not been returned. Please note that identification tag constitutes an integral part of each product; and/or
   • you have not returned any packaging which is an integral part of a product (such as a dust bag).

   You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense. Should you refuse this option, Arrita Studio reserves the right to retain the products and the amount noted for the decreased refund, due to the decrease in value of the returned products.

4. Refund Times and Procedures

   Refunds are processed within approximately between three (3) to seven (7) business days of our receipt of the returned merchandise and confirmation that the return conditions have been satisfied. Your refund will be credited back using the same payment method used to make the original purchase on the Website.

   Refund times depend on the payment method originally used:

   • Credit/debit card: refund times will depend on the credit or debit card company’s policies, but will normally take place within two billing cycles.

5. Return of Damaged, Defective or Incorrect Products

   You have the right to return products purchased on the Website due to an error on our part or because product(s) are damaged or defective, provided that you notify the Vendor within twenty (20) days of receipt of the product(s), by completing and submitting a Return Form through the Customer Care area of the Website. Please contact the Customer Care before returning the products. If you contact the Customer Care and use the pre-printed label, you will not be required pay the return shipment costs. You must return the product(s) by mail in the same condition in which they were received, unused, unworn and unwashed, in their original packaging and with their identification tag attached with the disposable seal.
   The Vendor will examine the returned product(s) to determine whether they are damaged, defective or incorrect, and will inform you by email within a reasonable period of time of whether the Vendor will accept the returned product(s) and refund their price.
   If accepted by the Vendor, damaged, defective or incorrect product(s) will be refunded in full to your original method of payment, including applicable taxes and delivery shipping cost.
   In the event that the Vendor finds no damage, defect or error with the returned product(s), you will be notified that the refund will not be processed, and your merchandise will be shipped back to you. If you refuse said delivery the Vendor reserves the right to retain the product(s) and the amount paid for the purchase of the product(s).

6. Identification Tag

   All products sold by the Vendor include an identification tag attached with a disposable seal, which constitutes an integral part of the product. Please try on the products without removing the tag or seal. Products returned without the tag and seal will not be accepted.

7. Limitation of Liability

   THE VENDOR MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED ON THE WEBSITE OR AS THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE VENDOR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. THE VENDOR WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE PRODUCTS, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, LOSS OF PROFIT, REVENUE, OPPORTUNITY, OR DATA. NOTHING IN THE FOREGOING DISCLAIMER OF LIABILITY LANGUAGE SHALL SERVE TO DENY ANY CONSUMER, THAT IS A RESIDENT OF NEW JERSEY, (I) THE RIGHT TO BRING A PRODUCT LIABILITY CLAIM UNDER THE NEW JERSEY PRODUCT LIABILITY ACT, N.J.S.A. 2A:58C-1, (II) THE ABILITY TO SEEK PUNITIVE DAMAGES OR (III) THE ABILITY TO SEEK CONSEQUENTIAL DAMAGES IN INSTANCES OF INJURY TO THE PERSON IN THE CASE OF CONSUMER GOODS.
   NOTWITHSTANDING THE FOREGOING, IN THE EVENT THAT THE VENDOR IS FOUND LIABLE IN RESPECT OF ANY LOSS, DAMAGE OR CAUSE OF ACTION (WHETHER CONTRACTUAL, EXTRA-CONTRACTUAL OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH ANY PRODUCT, THE VENDOR’S LIABILITY SHALL BE STRICTLY LIMITED TO THE SALE PRICE OF THAT PRODUCT.
   CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

8. Amendments and Updates

   The Vendor may amend or update all or any part of this Return Policy at any time in its sole discretion and without notice. Any amendments and updates to the Return Policy shall be effective upon publication on the Website. Please access the Return Policy on the Website regularly in order to check whether the Return Policy has been updated. If any provision of any part of this Return Policy shall be deemed invalid, void or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining Return Policy.

1. Services

   Arrita Studio offers you the possibility of using the following services “Account” (the “Services”)*:

   1. My Profile: save, add and edit your account information
   2. My Orders: here you will find an overview of all the orders you have placed on arritastudio.com. Follow your orders, check the delivery status and access information about returns and refunds
   3. My Addresses: save all your delivery details to have them at hand when you order
   4. My Wallet: save your credit card details to complete your purchase more quickly. Save your preferred card as default and you will no longer have to enter the details for every order

2. Registration

   1. If you want to use the Services you must be an adult user, register on www.arritastudio.com creating your Account, and accept these terms and conditions for using the Services (“Terms”). Registration is free of charge. To create your Account, you will need to fill out the registration form by entering the required information and guarantee to Arrita Studio that the information provided during the registration process is complete, accurate and truthful. We will send you an email to confirm your registration. We remind you that the credentials to access your Account must be used exclusively by you, and they cannot be transferred to third parties. Subject to legal limitations, Arrita Studio cannot in any way be held responsible in the event of access to your Account by unauthorized third parties. You are requested to keep your credentials confidential and to immediately inform The Row if you suspect that there has been an unauthorized access to your Account or if your password has been violated.
   2. For the provision of some Services, it may be necessary to use electronic communication channels (such as email, SMS or telephone). If you want to use these specific services, you will be asked to give your consent to be contacted by Arrita Studio for the related communications by SMS, email or other communication channel.
   3. We also request you to consult, if you have not already done so, our General Terms of Use which form an integral part of these Terms. For any other legal information, consult the General Terms of Sale, Return Policy and Privacy Policy of www.therow.com. In the section Right of Withdrawal you can learn about the specific methods of using Account.

3. Duration and withdrawal

   1. The registration with the Services shall be effective from the moment you receive the confirmation email and for the entire period in which you use the Services.
   2. At any time and for any reason, you can cancel your subscription to the Services by sending a request to our Customer Service and selecting “privacy”. In the event you exercised the right of withdrawal, we will send you an email to confirm the cancellation of the Services.
   3. Arrita Studio reserves the right to cancel your registration with the Services in the event of a violation of the provisions contained in these Terms, or in the event that the data provided was not complete, truthful or accurate, without prejudice to the right to compensation for the damage suffered. Arrita Studio also reserves the right to temporarily suspend, without any prior communication, the provision of the Services, for the time necessary and/or appropriate, to perform all the technical interventions required to improve the quality of the Services. Arrita Studio may, at any time, interrupt the provision of the Services for security reasons.

4. Warning on the Services

   Arrita Studio shall do its best to provide an accurate services. Without prejudice to the legal limits, the Services are provided free of charge “AS IS”. Arrita Studio does not provide any guarantee, by way of example but not limited to, relating to the quality, the good functioning, the absence of interruptions or the suitability of the Services for an end or a particular result set by the user.

5. Rectification and Update

   The present Terms can be amended from time to time in consideration of possible regulatory changes. The new Terms shall be effective as of their date of publication in www.arritastudio.com You are requested to regularly access this section in order to check the publication of the most recent and updated Privacy Policy.
   *The availability of the Service may vary by country or region. Verify your Account to see which Services are available.